Shipping Policy

At Royal Girl, we work to process and deliver your orders as quickly as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Times

After your order has been processed, estimated delivery times are:

Standard Shipping: 5–10 business days
Express Shipping: 3–7 business days, where available

Delivery times are estimates and may vary depending on your location, shipping carrier, customs, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the shipping method selected.

From time to time, Royal Girl may offer free shipping promotions or other shipping discounts.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the tracking information to update after your order has been dispatched.

5. Incorrect Shipping Information

Please make sure your shipping address and contact information are correct before completing your order.

Royal Girl is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order needs to be reshipped.

6. Delayed or Lost Orders

Although we work with reliable shipping providers, unexpected delays can sometimes occur.

If your order appears to be delayed or lost, please contact us with your order number so we can help investigate the shipment.

7. Customs & Import Fees

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.

8. Multiple Items in One Order

If your order contains multiple products, items may occasionally be shipped separately depending on product availability and fulfillment location. You may receive separate tracking information for different shipments.

9. Delivery Issues

If your package arrives damaged, is missing items, or you receive the wrong product, please contact us as soon as possible with your order details and photos where applicable.

We will review the issue and work with you to find an appropriate solution.